How to Report an Outage

CALL (270) 631-0660 ANYTIME

The easiest way to report a power outage is to call HMP&L directly, anytime, day or night.  Be sure to have your address ready.

REPORT TREE PROBLEMS TO PREVENT OUTAGES
Is there a tree in or around the power lines around your home?  If there is, we want to know about it.  Trees are one of the primary causes of outages.  Feedback from our customers is important for us to help prevent future outages.  Call us directly at (270) 631-0660.

Henderson Municipal Power & Light (HMP&L) has earned a Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service.
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The RP3 designation recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development, and system improvement. Criteria include sound business practices and a utility-wide commitment to safe and reliable delivery of electricity. HMP&L joins more than 275 public power utilities nationwide that hold the RP3 designation.

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WHAT TO DO DURING AN OUTAGE​

• Report Outage – Call HMP&L (270.631.0660) to report a power outage. If no one has answered, we are likely processing many calls and/or turning the phones over so that all customer service representatives can field incoming calls. If you cannot get through initially, please wait about 5 minutes and try again.
• Be persistent if you cannot get through. Your information could be critical in helping us identify where to deploy crews and fix the problem. If power is not restored within 2 hours, consider calling us back to inquire when to expect it to return.
• If you have access to a working internet connection with a smartphone, tablet or computer, updated information will be available on our Twitter feed (@HendersonHMPL) during a major outage.
• Do not use gasoline-powered machinery, such as generators in any enclosed space; toxic fumes kill! Operate generators outdoors. Plug appliances directly into the generator using heavy duty, properly grounded extension cords that aren’t worn or frayed.
• Do not use charcoal grills indoors. Dangerous carbon monoxide generated from them and other fuel-burning devices can and do kill people every year.
• Do not use a gas range or oven for room heating. A fuel-burning heater, such as a kerosene heater, requires plenty of ventilation to prevent buildup of harmful fumes. Place heaters on a hard, stable surface away from flammable materials. Never leave children or pets alone when using a portable heater.
• Turn off lights and appliances, including your furnace, and unplug sensitive electronic devices, like computers to avoid a circuit overload when power is restored. Leave one light switch on so you’ll know when service returns.
• Keep freezer and refrigerator doors closed; open them only when necessary. Food will usually stay frozen for 36-48 hours in a fully loaded freezer if you keep the door closed. A half-full freezer will generally keep food frozen for 24 hours.
• If driving and traffic signals are out, treat the intersection as a four-way stop.

Prepare yourself and stay safe!

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