HENDERSON MUNICIPAL POWER & LIGHT
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  • Home
  • Electric
    • Outage Center
    • Service Area
    • Rates and Fees
    • Programs >
      • Energy Savings Kit
      • LED Incentive Program
      • Critical Needs Program
    • Customer Information >
      • Electric Bill Payment
      • Reliability Data
      • Restoration Process
      • Tree Trimming
      • Underground Specs
    • Electric Forms
  • Fiber
    • New Fiber Center
    • Fiber Data
    • Fiber Voice
    • Fiber Bill Pay
    • Fiber Policies
  • News
  • Jobs
  • About
    • New Service Center
    • History
    • Contact Us
    • Utility Commission
    • Management Team
    • Holiday Schedule

Important Fiber Policies

Privacy Policy.pdf
File Size: 168 kb
File Type: pdf
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Privacy Policy
This Policy describes the practices of Henderson Municipal Power and Light (“HMP&L”) Fiber Department and its subsidiaries providing services with respect to your "personally identifiable information" and certain other information. Personally identifiable information is information that identifies you and that you have furnished to us or that we have collected in connection with your receipt of our services. This Notice applies to all of our commercial subscription fiber services, including voice, telecommunications, and data (collectively and individually, "HMP&L Services"), whether provided individually or as part of a bundle of services.
Battery Policy.pdf
File Size: 118 kb
File Type: pdf
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Battery Policy
The telephone terminal Henderson Municipal Power & Light (“HMP&L”) provides does not come equipped with a backup battery. In the event of a commercial power outage, your telephone service will not work, including 911 services, unless you have a backup power source for both the telephone terminal and your phone (phone system). For more information regarding backup batteries, including how to purchase a backup battery for your phone terminal, please reference this policy.
Acceptable Use - Business Data.pdf
File Size: 132 kb
File Type: pdf
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Acceptable Use - Enterprise Data.pdf
File Size: 131 kb
File Type: pdf
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Acceptable Use Policy​
In order to provice high quality customer service and to insure the integrity, security, reliability, and privacy of HMP&L Fiber Network, Henderson Municipal Power & Light (HMP&L), has created this acceptable use policy (AUP).   
ADDRESSES
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OFFICE ADDRESS
100 5TH STREET
HENDERSON, KY 42420
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MAILING ADDRESS
PO Box 8
HENDERSON, KY 42419
PHONE NUMBERS
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​MAIN OFFICE
(270) 826-2726
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OUTAGE CENTER
(270) 631-0660
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FIBER SUPPORT
(270) 631-0640
QUICK LINKS
        City of Henderson, KY
        Rates and Fees
        Utility Commission 
        Management Team
​
        Open Records Request
HOURS OF OPERATION
         Monday - Friday 7:30am to 4:30pm
         Except Holiday Schedule

​​Privacy Policy

©2021, Henderson Municipal Power & Light, All Rights Reserved
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