HENDERSON MUNICIPAL POWER & LIGHT
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  • Home
  • Outage Map
  • Electric
    • Outage Info
    • Customer Information >
      • Reliability Data
      • Restoration Process
      • Tree Trimming
      • Underground Specs
      • Street Lighting
    • Electric Safety
    • Electric Bill Payment
    • Who owns What?
    • Service Area
    • Rates and Fees
    • Programs >
      • HVAC System Rebate Program
      • Energy Conservation Tips
      • Residential Attic Insulation Program
      • Critical Needs Program
    • Electric Forms
  • Fiber
    • Home Fiber
    • Business Fiber
    • MyBundleTV
    • Home Fiber Availability Map
    • Fiber Customer Service
    • Fiber Tech Support
    • New Fiber Center
    • Fiber Policies
    • Fiber Bill Pay
  • News
  • Jobs
  • About
    • New Service Center
    • History
    • Contact Us
    • Utility Commission
    • Management Team
    • Holiday Schedule

HMP&L RECOGNIZED AS A RELIABLE PUBLIC POWER PROVIDER

5/24/2023

 
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​Henderson Municipal Power & Light, a public electric utility serving approximately 12,000 customers in the City of Henderson, Kentucky has been recognized by the American Public Power Association (APPA) with both the 2022 Certificate of Excellence in Reliability Award and the Reliable Public Power Provider (RP3) Designation.

​The Certificate of Excellence Award recognizes HMP&L’s exceptional electric reliability in 2022 being in the top quartile (25%) of utilities for System Average Interruption Duration Index (SAIDI). SAIDI measures how long the average customer experiences an outage. Utilities must meet strict criteria, including having a SAIDI below the national average, to qualify for the award. The median SAIDI for North American utilities for 2022 was 1.50 hours. The SAIDI for HMP&L was 31.829 minutes in comparison. The RP3 designation, which lasts for three years, recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development, and system improvement. HMP&L joins 271 public power utilities nationwide that hold the RP3 designation. This is the second RP3 designation that HMP&L has received. This signifies HMP&L’s commitment to achieving industry best practices.
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We, at HMP&L, are honored to receive these recognitions. They are the culmination of a lot of hard work from all our employees who care about powering our community. We are committed to continuing to strive as a utility and improve our operations to serve our customers long into the future.

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ADDRESS
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SERVICE CENTER
1213 BARRET BLVD.
HENDERSON, KY 42420
HOURS OF OPERATION
         Monday - Friday 7:30am to 4:30pm
         Except Holiday Schedule
PHONE NUMBERS
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​MAIN OFFICE
(270) 826-2726
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OUTAGE REPORTING
Call or Text (888) 579-2726
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FIBER SUPPORT
(270) 631-0640
QUICK LINKS
        City of Henderson, KY
        Rates and Fees (Electric)
        Utility Commission 
        Management Team
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        Electronic Payment Terms (Fiber)


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